From muddy paws to sandy feet and snow-covered shoes, rugs can hold pounds of dirt! Because of this, we stress the removal of these contaminants in order to preserve the life of your area rugs. Anyone can wash the top of your rugs with soapy water or the new-fangled “steam machines” however, if the dirt is not removed, your rugs will quickly become dull and unsightly, as the dirt underneath rises to the top.
When it’s time for a professional cleaning, we carefully consider each area of your rug. From dusting to the final vacuuming, we supervise every step. Let our well-trained cleaning professionals remove abrasive dirt from your prized oriental rugs to make the colors brighter!
We are confident in the effectiveness of handwashing rugs individually over automated machines and wash tubs that combine customer rugs and can miss a lot of dirt in the process. Before cleaning, each rug is evaluated for overall condition, pile fiber content, type of dye, foundation and weaving to determine the appropriate methods.
Exclusive Rug Cleaning Process
Step 1: Remove Dirt
Our process begins with particle extraction. We gently but thoroughly remove all dirt, dust or soil from both sides of your rug. Although the most time-consuming part of the job – some rugs can take days for all dirt to be removed – it’s the most important. For a rug that has not been property cleaned in some time, the introduction of water can create mud. A common misconception is that foot traffic wears a rug down. Yet traffic on top of the dirt actually cuts into the rug fibers, which can end up in the vacuum cleaner.
Step 2: Gently Wash
The next step is a gentle washing with soap and water to bring back the shine and softness! We hand wash all sides of your rug with patient persistence, using bristle brushes to go over every spot that needs attention. Certain sections might need specific procedures that no automated mass production machines can accomplish. A machine does not know when to stop and give an area more scrubbing when needed. The gentle scrubbing is followed by a thorough rinse to remove any remaining dirt and cleaning solution. For pet owners, dog or cat urine can also be reverse flushed at this stage.
Step 3: Dry the Rug
Rugs are then dried flat on the floor with fans and outside air – weather permitting – to prevent stretching, shrinkage and unnecessary fabric stress. We do not hang heavy wet rugs in a high heat setting because it can rush the drying process and wrinkle your rugs at the same time.
Step 4: Detail the Rug
When your rug is completely dry, we finish the process with a meticulous detailing. Rug fringes are combed and straightened. The edges and fringes are trimmed and any spots addressed. If the rug needs mothproofing, deodorizing or any repairs, it’s also done at this stage. After the rug is vacuumed and inspected, it’s returned to the customer.
All area rugs are a financial and inspirational investment; dirt can shorten its valuable lifespan. With proper care, your rug can deliver generations of utility and enjoyment.
Contact us today to learn more about our rug cleaning, repair and restoration:
“Who would have thought buying rugs could be such a great experience!”
“We wanted a rug for our dining and living rooms. The challenge was our living room required a custom cut rug to fit the room exactly the way we wanted. Jim Kaoud got personally involved and worked with us to make it happen. We received the rugs about a month ago and just love them” – S.M.
“The customer service at Kaoud Rugs in Orange is exceptional!”
“Jim and Liz provide honest and helpful service, which is greatly appreciated. We’ve purchased rugs and runners for years and they continue to stand by their products and are very loyal to their customers. We recommend them without hesitation!” – F.S.
Such a great experience!
“Liz is extremely personable, professional and knowledgeable. She is conscientious, providing updates often. The workroom did immaculate work. The crew delivering the rug was very efficient. This was a wonderful experience. I highly recommend Kaoud!” – K.L.
“Professional, prompt, personable”
Professional, prompt, personable from ownership all the way through the delivery team. Store personnel were knowledgeable and just plain nice. Thank you Jim! – Stephen M.
“Kaoud Rugs in Orange made our buying experience fast and easy”
Jim Kaoud at Kaoud Rugs in Orange made our buying experience fast and easy. He helped us pick out the perfect rug for our space and had it delivered in less than a week. His delivery and installation crew were great as well. – Mike S.
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Two exceptional buying experiences at Kaoud Rugs and Carpet in Orange, CT. Firstly, a readymade rug for our family room from the vast selection in the showroom. Jim and his staff are incredibly friendly, knowledgeable and helpful and gave us a lot of their time to educate us and select the perfect rug. They are also patient because we are quite fussy shoppers and they helped us by taking rugs off the hangers so we could view them on the floor.
They earned our trust and so we returned a couple of weeks ago for some custom area rugs for living room and master bedroom room. Again, their patience was commendable as we took multiple samples back to our home and then they ordered larger 9”x9” samples of our preferred pattern delivered to our home in a couple of days … just to make sure it was right. Ordering was a breeze and delivery in both cases was exceptional – moving furniture very carefully as needed to lay the rugs.
The end-to-end experience was superb and what you’d expect from top-end stores, but we had shopped around and found that Kaoud’s not only offered premium service, but also has a very competitive price point. Well done and thank you Jim and all! – Colin T.
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Liz was extremely knowledgeable in helping us choose a carpet to suit our needs. She is personable, possesses excellent communication skills and is extremely efficient! The installation team was phenomenal! We were incredibly pleased. – Kim L.
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Many thanks to Jim and Liz for their assistance on the perfect rugs and runners for our home. From selection to install they did a great job and we are overly thrilled with the outcome. Would highly recommend! – Shayla C.
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Fast , efficient, pleasant to work with. Fair prices – Elizabeth K.
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Brought my Moroccan kilim rugs for repair. Great service! I’ m confident their expert weaver will give them the attention they deserve!! – Caroline T.
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We love Kaoud’s! Kristina even brought several rugs for me to try in my home! – F.
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We bought 4-5 rugs 15 years ago and they are amazing. Kaouds does a terrific job of cleaning them with pick up an delivery. Great to have them on the Shoreline! – Tom L.
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What a lovely experience! Reminds me why we need to buy local from real people! We needed new rugs for our home but still weren’t ready to spend thousands on hand loomed rugs. We happened to stop into Kaoud in Orange and met with Jim and Liz who spent time showing us their stock, helping us with our design decisions and ultimately letting us take our time to decide. When we finally made up our minds, we needed to rush an order so that the rugs would be in place for our upcoming event. Liz and Jim went out of their way to make it happen, arranged for a timely delivery, and ensured that we were 100% satisfied in every way. Prices were reasonable as well! We look forward to returning again when we purchase other rugs in our house and have already encouraged our family to purchase from Jim. Thank you! – J.K.
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Great experience with Liz at Kaoud Rugs of Orange. I found a beautiful 100% wool rug, but wasn’t sure it would look right in my home. Liz suggested I take the rug home with me that day (for free) and make a decision after seeing it in the space. If I didn’t love it, Kaoud Rugs would pick it up from my home the following day. SO convenient! This made all the difference for me! Liz knows that these rugs are investments and she wants the customer to love what they pick – I’m sure the whole Kaoud family feels the same way. Thank you so much for great customer service and a beautiful rug! I will most definitely be back for more! – A
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Kaoud not only has great rugs, it’s people are knowledgeable experts and so helpful! While I’m thrilled with the new 10 x 13 rug I purchased, it is the little “extras” that make the difference in service. Liz showed me many good options, and I felt that I had seen a strong array of choices. Once they put it down in the room, it was clear it was perfect. Her workers were fabulous – polite and accommodating. Best of all, she and Jim researched a problem I had with another rug and were able to find a weaver to fix it! – NG
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We recently had Kaoud Rugs and Carpet clean our 5 oriental rugs. Liz helped tremendously by giving us information on the services provided by the store and patiently answering all my questions and concerns. Their efficient crew picked-up and dropped-off the rugs on time and even spread them out in their proper places around the house. The rugs were cleaned very well and exceeded my expectations. On Liz’s recommendation, we also bought pads to put under the rug – they were cut to match the size of our rugs and work perfectly. I would highly recommend using Kaoud Rugs for Rug Cleaning to everybody. – RBS
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Had a carpet that was close to 100 years old with one corner disintegrated from a plant sitting on it. Kudos to Jim Kaoud and Liz in the Orange, Ct store for talking me out of cutting away 1/3 of the rug to keep it uniform. Instead they cut around the compromised area and though not a perfect rectangle, the look is unique and fantastic. I recommend this store for anyone looking to bring a rug back to life. Thank you – JM
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We came in to see Jim at Kaoud in Orange because we had an antique Persian rug that was in dire condition. The rug needed cleaning and restoring to say the least, there were many worn areas and most were worn all the way down so that the woven backing was visible. When Jim presented the rug to us again we were absolutely blown away!! The faded colors are vibrant once again and all the worn areas are magically gone. Jim’s work is so thorough and pristine that our beautiful and now perfect antique rug reflects all of his knowledge, passion and expertise for what he does. We are beyond happy with the results. – VL
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